Better IT Service Management for Your Organization

The leading solution for comprehensive, efficient IT service management and digital transformation to improve service delivery and reduce IT costs.

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Trusted by leading organizations worldwide

Microsoft IBM Accenture Deloitte EY PwC

Provide your IT teams with a different service management experience

Marathon ITSM exists to enable millions of IT professionals to deliver exceptional service, one ticket at a time. Our Complete Service Management model ensures you're offering the right type of IT services for your organization's unique needs, focused on enhancing efficiency and treating every service request with care.

You can implement our advanced ITSM platform through various deployment options, including cloud, on-premises, and hybrid solutions.

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IT Service Management

Tailor a solution that's perfect for your IT organization

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Enterprise Organizations

Comprehensive ITSM solutions for large enterprises with complex IT environments.

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MSPs & Consultants

Multi-tenant ITSM platforms for managed service providers and IT consultants.

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Government Agencies

Secure, compliant ITSM solutions designed for government and public sector needs.

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Healthcare IT

HIPAA-compliant ITSM solutions tailored for healthcare organizations.

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When you provide better IT service management, everyone wins

$2.5M
annual savings per organization
45%
reduction in incident resolution time
92%
of organizations improving service metrics
98%
customer satisfaction rate

Customer Success

Global Tech Corp transforms IT operations with comprehensive ITSM platform

Looking to streamline IT operations and improve service delivery, Global Tech Corp found Marathon ITSM well-suited to help them "scale efficiently" and focus on delivering exceptional IT services.

Global Tech Corp partnered with Marathon ITSM to implement a comprehensive service management platform across their global IT operations to help teams deliver faster, more reliable IT services.

$8.2M
Savings to date
85%
Faster incident resolution
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IT Operations Success

We make getting started as easy as 1-2-3

We'll be there every step of the way to guide you through determining the best ITSM solutions through integrating our platform into your existing IT infrastructure.

1

Assess Your IT Service Needs

Meet with one of our ITSM experts to discuss what solutions will best serve your organization's IT service requirements.

2

Choose Your ITSM Solutions

Our experts will work with your team to craft a tailored ITSM solution and provide a customized implementation plan and ROI analysis.

3

Deploy Better IT Service Management

Provide your IT teams with a service management platform focused on improving efficiency and reducing costs for everyone.

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Explore the latest content from Marathon ITSM

News

Marathon ITSM and ServiceNow Partner to Launch Integrated ITIL 4 Framework

eBook

What is Modern IT Service Management

Article

Digital Transformation in IT: Better data for better service delivery

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Experience IT service management differently with Marathon ITSM

Ditch the outdated IT service management tools and provide your teams with a platform focused on improving service delivery and reducing costs for everyone.

IT Team Success